CUSTOMER CHARTER

 

Our mission as educators is to enable students of all ages and abilities to enjoy learning how to communicate effectively and successfully in English.

As we strive to fulfil that mission this Charter sets out the service we promise to give to all our customers, based on our three core principles.

 

Transparency

We will be as open as possible with all our customers.

We will be publish clear terms and conditions for the purchase of all courses.

We will listen to our customers through planned meetings and on request.

We welcome oral and written customer feedback at any time.

 

Equity

All our customers are equally valuable and will receive equal service.

We strive to implement easy access to study for all customers.

All our centres will provide the same quality of service.

 

Respect

We will treat all our customers with courtesy, consideration and respect.

We will never physically punish or humiliate students under any circumstances.

 

ENHANCE YOUR ENGLISH . ENHANCE YOUR CONFIDENCE . ENHANCE YOUR FUTURE