TERMS & CONDITIONS

Please make sure you read these terms and conditions carefully.

Payment Methods

We accept payment by cash, credit card, or cheque. Cheques should be addressed to "Enhance Education Sdn. Bhd.". Please write your full name and student number on the back of the cheque. We cannot accept post--dated chewques or payment of course fees in instalments. All fees must be paid in full 14 days before the course starts.

 

Transfers

Permanent transfers: If you wish to transfer to another class time or level please consult the Customer Services team. All transfers must be agreed by the class teachers involved and if necessary by the Principal or Deputy Principal. We will try to meet all reasonable transfer requests, subject to the availability of places and our assessment of the most appropriate course for each student.

Temporary transfers: We do not allow students to move temporarily to other class levels or times. This would be too disruptive to the classes.

 

Refunds and Credits – Course Fees

If a student withdraws from a course for any reason please inform the Customer Services team in person or in writing, but not by telephone or text message, at least 14 days before the first day of the first lesson of the course. If the notice of withdrawal is received less than 14 days before the first day of the course then no refund will be given, but we will offer you a credit against a future course that starts within the next 12 months. No refunds or credits will be given once the course has started for either full withdrawal or for missing single lessons, except for school replacement days and personal tuition – see below:

Replacement Days: We will give 4 credits per calendar year for classes that are missed when a student has to attend a compulsory academic replacement day imposed by a school on all its students. We cannot give credits if the replacement affects only some students in that school or is for any kind of discretionary or non-academic activity. Credits are valid for 12 months from the date of issue and can be used against any course fee. Credits are not transferable to other students, nor can they be cashed or used to pay materials fees or other charges. We require written evidence that the school has imposed a compulsory replacement day.

Personal Tuition: We will try to provide a replacement lesson if we are given at least 24 hours notice that you cannot attend the lesson for any reason. No replacement will be offered if we are given less than 24 hours notice. Refunds and credits will not be given at any time.

 

Partial Course Advance Bookings

We do not usually accept bookings for only part of a course. If you know before booking a course that you will not be able to attend some classes during that course please tell the Customer Services team before you pay for the course. It may be better for you to use our private tuition service which we can tailor to your needs. 

 

Trial Classes

We do not usually permit students to attend a class on a trial basis. It is very disruptive to the class when students drop in and out temporarily and, especially with young students, it often takes more than one session for them to integrate happily into a class.

 

Materials Charges

For most of our courses there is a separate materials charge for the coursebooks. This is payable only once per course when you first register. At present we subsidise the price you pay so it is less than the retail price. However if you need to buy a second set of course materials for any reason whatsoever, including the replacement of  materials that you have lost or damaged, then you will have to pay the full retail price. If you choose to leave or change a course after the first lesson then we will not refund the materials charge for the course you are leaving, and you will have to pay a new materials charge at the subsidised rate for the new course. If we ask you to change a course for any reason then you will return to us the old coursebook and we will give you a credit for the new coursebook at the subsidised price.

 

Class and Course Cancellations and Force Majeure

Enhance Education reserves the right to close any class for its own reasons and in these circumstances a full refund or credit will be given, whichever you prefer.

Enhance Education reserves the right to cancel classes due to force majeure. If classes are cancelled due to force majeure there will be no replacement and no refunds or credits will be given.

 

On your first day

Please bring the receipt to your first class and show it to our Customer Services team who will direct you to your lesson.