Children at School

STEPS TO PAYMENT

Description. "Payment for your selected courses is only made upon confirmation of class availability from our Customer Service Team" 

COURSE FEES /

TERMS & CONDITIONS

STEP 1

Select a course

We offer a broad range of fun and interactive English Language courses to pre-school, teens, young adults, adults and working professionals. Explore our courses here.

STEP 2

Book a FREE Placement Test

Identify your English language proficiency level through our placement test for our teachers to recommend the appropriate level of class for you. Book your FREE placement test here.

STEP 3

Make payment

Upon confirmation of class availability, make payment through cash, credit card or cheques. Online payment is available for our existing and for our new customers.

Learn more.

PAYMENT DETAILS

Description. "Payment for your selected courses is only made upon confirmation of class availability from our Customer Service Team" 

Online Shopping

ACCOUNT NAME       ENHANCE EDUCATION SDN BHD

ACCOUNT NO.            204 302 4487

BANK                            UNITED OVERSEAS BANK MALAYSIA BHD 

ADDRESS                      9 JALAN KELAWAI, 10250 PENANG

SWIFT CODE                UOVBMYKL

TERMS & CONDITIONS

Payment Methods


We accept payment by cash, credit card, or cheque. All fees must be paid in full 14 days before the course starts. Online Payment Kindly email us the print-screen of the bank transaction slip to i nfo@enhance-education.com to avoid any processing delays and unrecognised payments. Please state the student's full name, registered class and selected centres (Tanjung Tokong, Butterworth, Bukit Mertajam or Bayan Baru). Cheque Cheques should be addressed to " Enhance Education Sdn. Bhd .". Please write your full name and student number on the back of the cheque. We cannot accept post-dated cheques or payment of course fees in instalments.




Transfers


Permanent transfers If you wish to transfer to another class time or level please consult the Customer Services team. All transfers must be agreed by the class teachers involved and if necessary by the Principal or Deputy Principal. We will try to meet all reasonable transfer requests, subject to the availability of places and our assessment of the most appropriate course for each student. Temporary transfers We do not allow students to move temporarily to other class levels or times. This would be too disruptive to the classes.




Refunds and Credits – Course Fees


If a student withdraws from a course for any reason please inform the Customer Services team in person or in writing, but not by telephone or text message, at least 14 days before the first day of the first lesson of the course. If the notice of withdrawal is received less than 14 days before the first day of the course then no refund will be given, but we will offer you a credit against a future course that starts within the next 12 months. No refunds or credits will be given once the course has started for either full withdrawal or for missing single lessons, except for school replacement days and personal tuition. Replacement Days We will give 4 credits per calendar year for classes that are missed when a student has to attend a compulsory academic replacement day imposed by a school on all its students. We cannot give credits if the replacement affects only some students in that school or is for any kind of discretionary or non-academic activity. Credits are valid for 12 months from the date of issue and can be used against any course fee. Credits are not transferable to other students, nor can they be cashed or used to pay materials fees or other charges. We require written evidence that the school has imposed a compulsory replacement day. Personal Tuition We will try to provide a replacement lesson if we are given at least 24 hours notice that you cannot attend the lesson for any reason. No replacement will be offered if we are given less than 24 hours notice. Refunds and credits will not be given at any time.




Partial Course Advance Bookings


We do not usually accept bookings for only part of a course. If you know before booking a course that you will not be able to attend some classes during that course please tell the Customer Services team before you pay for the course. It may be better for you to use our private tuition service which we can tailor to your needs.




Trial Classes


We do not usually permit students to attend a class on a trial basis. It is very disruptive to the class when students drop in and out temporarily and, especially with young students, it often takes more than one session for them to integrate happily into a class.




Material Charges


For most of our courses there is a separate materials charge for the coursebooks. This is payable only once per course when you first register. At present we subsidise the price you pay so it is less than the retail price. However if you need to buy a second set of course materials for any reason whatsoever, including the replacement of materials that you have lost or damaged, then you will have to pay the full retail price. If you choose to leave or change a course after the first lesson then we will not refund the materials charge for the course you are leaving, and you will have to pay a new materials charge at the subsidised rate for the new course. If we ask you to change a course for any reason then you will return to us the old coursebook and we will give you a credit for the new coursebook at the subsidised price.




Class and Course Cancellations and Force Majeure


Enhance Education reserves the right to close any class for its own reasons and in these circumstances a full refund or credit will be given, whichever you prefer. Enhance Education reserves the right to cancel classes due to force majeure. If classes are cancelled due to force majeure there will be no replacement and no refunds or credits will be given.




Admission Day


Please bring the receipt to your first class and show it to our Customer Services team who will direct you to your lesson.




Privacy Notice


The Personal Data Protection Act 2010 came into force in August 2013. It requires all educational businesses to inform customers that they will collect, record, store and process their personal data in any way. Businesses must also obtain their customers’ consent to the handling of their personal data.

Therefore Enhance Education Sdn Bhd (the Company) informs you that the personal data that you provide during placement testing and registration will be stored both physically and electronically by the Company. Storage will be only within the Company’s premises, wherever they may be within Malaysia, and access to your information will be restricted to Company staff who have a working need to see or handle it. Your personal data will not knowingly be disclosed to any third party not employed by the Company nor will it knowingly be transferred to any place outside Malaysia.
The main purposes for which the Company will use your personal data include:

i. Selecting the most suitable course for you, including initial placement and any subsequent transfer;

ii. Selecting appropriate teaching and support materials for your course;

iii. Offering you access to alternative or additional courses or related activities;

iv. Internal market research and planning;

v. Marketing, promotional and related activities organised by or for the Company;

vi. Requests sent to you to check or to update your personal data.

You may at any time make a written request to see your personal data or to inquire about how the Company handles it. Please send your request to:

Operations Director,
Enhance Education Sdn Bhd,
Block 3H-2-1 Straits Quay,
Jalan Seri Tanjung Pinang,
Tanjung Tokong,
10470 Pulau Pinang
Email: info@enhance-education.com

If you need to amend or update your personal data, especially your contact details, please call or send a text message or email at any time to the Customer Service Team at the centre where you registered.

The Company trusts that you will consent and agree to its handling your personal data as set out above. If the Company does not receive any response from you on the above within fourteen (14) days of your receiving this notice - deemed to be the time when you paid for your course - then the Company will assume that you are agreeable to the same.

Yours faithfully,

Dr Tom Craig-Cameron
Executive Director and Principal
Enhance Education Sdn Bhd





Copyright Disclaimer: Any unauthorised use, reproduction, or distribution of all or part of the elements and information on this site is prohibited and Enhance Education  Sdn Bhd and its subsidiary companies hold no responsibility for any unauthorised of these materials and information. Business Registration No.: 1000318-T © 2021