The prices below are for one full term of classes, which usually consists of 1 class per week over 10 weeks. Each class is 1.5 to 2 hours in length depending on the course and all of our courses run throughout our academic year, from January to December.
STEPS TO PAYMENT
Registering with Enhance is a simple 3-step process. Our friendly, multi-lingual Customer Service team are always on hand to guide you through the process and answer your questions.
Online payment is available for all new and existing customers. Once class availability has been confirmed with our Customer Service team, you may make an online bank transfer to our UOB bank account, as detailed below.
ENHANCE EDUCATION SDN BHD
204 302 4487
UNITED OVERSEAS BANK
9 JALAN KELAWAI, 10250 PENANG
When making your online bank transfer, please include the student's name, centre and class on your transaction details.
CUSTOMER LOYALTY PROGRAMME
50/50 Payment Plan
We understand that times have been tough over the past few years, so to help our customers continue their English language development with us, we are offering a 50/50 payment plan to all students registered for any of our general or specialised courses. For more details, please contact your preferred Enhance Education centre.
Refer a Friend
Refer a family member or friend and save 10% of your termly tuition fee for every successful referral. Refer up to three family members or friends per term and save a whopping 30%. As an added incentive, anyone that you successfully refer will also be entitled to a 10% discount. Contact your nearest centre to take advantage of this incredible offer!
TERMS & CONDITIONS
We accept payment by cash, credit card, or cheque. All fees must be paid before the course starts
Kindly email us the print-screen of the bank transaction slip to email@example.com or send it by WhatsApp to your usual centre to avoid any processing delays and unrecognised payments. Please state the student's full name, registered class and selected centres (Tanjung Tokong, Butterworth, Bukit Mertajam or Bayan Baru).
Refunds and Credits – Course Fees
If a student withdraws from a course for any reason please inform the Customer Services team in person or in writing, but not by telephone or text message, at least 14 days before the first day of the first lesson of the course. If the notice of withdrawal is received less than 14 days before the first day of the course then no refund will be given, but we will offer you a credit against a future course that starts within the next 12 months. No refunds or credits will be given once the course has started for either full withdrawal or for missing single lessons, except for school replacement days and personal tuition.
Partial Course Advance Bookings
We do not usually accept bookings for only part of a course. If you know before booking a course that you will not be able to attend some classes during that course please tell the Customer Services team before you pay for the course. It may be better for you to use our private tuition service which we can tailor to your needs.
We do not usually permit students to attend a class on a trial basis. It is very disruptive to the class when students drop in and out temporarily and, especially with young students, it often takes more than one session for them to integrate happily into a class.
We are planning to hold a variety of trial classes for new students at all our centres once we have been given permission to restart face-to-face classes in our centres. Like and follow us on Facebook here for all the latest information.
For most of our courses there is a separate materials charge for the coursebooks. This is payable only once per course when you first register. At present we subsidise the price you pay so it is less than the retail price. However if you need to buy a second set of course materials for any reason whatsoever, including the replacement of materials that you have lost or damaged, then you will have to pay the full retail price. If you choose to leave or change a course after the first lesson then we will not refund the materials charge for the course you are leaving, and you will have to pay a new materials charge at the subsidised rate for the new course. If we ask you to change a course for any reason then you will return to us the old coursebook and we will give you a credit for the new coursebook at the subsidised price.
Class / Course Cancellations & Force Majeure
Please bring your receipt to the first class and show it to a member of our Customer Services team, who will direct you to the correct classroom.
The Personal Data Protection Act 2010 came into force in August 2013. It requires all educational businesses to inform customers that they will collect, record, store and process their personal data in any way. Businesses must also obtain their customers’ consent to the handling of their personal data.
Therefore Enhance Education Sdn Bhd (the Company) informs you that the personal data that you provide during placement testing and registration will be stored both physically and electronically by the Company. Storage will be only within the Company’s premises, wherever they may be within Malaysia, and access to your information will be restricted to Company staff who have a working need to see or handle it. Your personal data will not knowingly be disclosed to any third party not employed by the Company nor will it knowingly be transferred to any place outside Malaysia.
a. Selecting the most suitable course for you, including initial placement and any
b. Selecting appropriate teaching and support materials for your course
c. Offering you access to alternative or additional courses or related activities
d. Internal market research and planning
e. Marketing, promotional and related activities organised by or for the company
f. Requests sent to you to check or to update your personal data.
You may at any time make a written request to see your personal data or to inquire about how the Company handles it. Please send your request to:
Enhance Education Sdn Bhd,
Block 3H-2-1 Straits Quay,
Jalan Seri Tanjung Pinang,
10470 Pulau Pinang
If you need to amend or update your personal data, especially your contact details, please call or send a text message or email at any time to the Customer Service Team at the centre where you registered.
The Company trusts that you will consent and agree to its handling your personal data as set out above. If the Company does not receive any response from you on the above within fourteen (14) days of your receiving this notice - deemed to be the time when you paid for your course - then the Company will assume that you are agreeable to the same.